It is inadequate to just assure the functional requirements. Quality of service (QoS) must also be satisfied. An important challenge for developing efficient Service Oriented Architecture (SOA) is to maintain the QoS attributes because of compositional and dynamical environment of SOA. It is significant to scrutinize how quality attributes are supported by SOA. However, implementation of SOA pr...

in customer relationship management (crm) systems, importance and performance of the attributes that define a service is very important. importance-performance analysis is an effective tool for prioritizing service attributes based on customer needs and expectations and also for identifying strengths and weaknesses of organization in the market. in this study with the purpose of increasing reli...

We present an overview of our approach to managing security as a dimension of Quality of Service. Relative to traditional QoS attributes (e.g., jitter, deadline, latency) security has been handled rather statically and indirectly. We have developed a theory of Quality of Security Service and a related security-costing framework that supports extension of QoSS functionality to embrace existing a...

Web service composition enables seamless and dynamic integration of Web services. The behavior of participant Web services determines the overall performance of a composition. Therefore, it is important to choose high quality services for service composition. Existing Web service selection and discovery approaches rely on non-functional aspects (also known as quality of service or QoS) e.g., re...

Nursing service managers need certain essential managerial attributes in taking the lead in effective management of the nowadays health care organisations in South Africa. Major changes in restructuring and human resources planning are taking place through transformation of health services and specific managerial attributes are needed in this scenario. Without nursing service managers with the ...

This paper applies and further develops a research model of the relationships between business model dimensions, intrinsic and extrinsic attributes of mobile services, and their perceived end-user values (Pedersen and Methlie, 2004). The model suggests a set of hypotheses on the effects of service providers’ choice of revenue model, governance form and service strategy on direct network effects...

Internet service providing industry is considered a mainstay for all types of organizations over the world. In order to be competitive, internet providers (ISPs) need realize that quality attributes do not carry same value in customers’ eyes. Therefore, present study proposes rationally appealing methodological framework prioritizing SERVQUAL model without restricting them their dimensions. The...